Frequently asked questions
Find out more about how Getbizz features offer powerful tools to meet your brand’s needs. Find here the answers to the frequently asked questions and clarify all your doubts
What is GETbizz
GETbizz is an innovative omnichannel platform to help you boost your brand’s profitability and foster your customers’ loyalty through their journey activation. Plus, GETbizz vital power is making personalization your most valuable asset, streamlining the communication experience.
Is there a minimum contract period?
There is no minimum period. You will realize why when you start.
Can I add users to my account?
Yes, at any time, you can add other users to your account as well as different associate roles and access for each one of them.
What if I have questions while using the platform?
Our team will be able to answer all of your questions.
Do I have a limited number of contacts in GETbizz?
There are no limits to your marketing database.
Is GETbizz compliant with the GDPR?
With GETbizz, you don’t even need to know the GDPR rules because GETbizz knows what can and cannot be done when sending campaigns. GETbizz is compliant with the GDPR.
Can I use consulting services in addition to the use of GETbizz?
Yes, One to One can provide consulting services for your brand to create strategies for activating your customer’s life journey.
Can a GETbizz account be associated with more than one company?
A GETbizz account is configured respecting three criteria:
1st – by entity or brand – will be the one who has been given permission to communicate, according to the GDPR.
2nd – by currency – in a GETbizz account you can only have one currency associated
3rd – by time zone – in a GETbizz account it only works in a single time zone
How do I contact the support?
Through whichever channel you prefer: either through GETbizz itself, by email, or by phone.
Can I have different user profiles on my GETbizz?
Yes, for different roles, you can have different types of users (ex: Agencies, Printing Houses, etc.).
Do I need training to use GETbizz?
Just 1 hour or 2 (even at a distance) to present you your GETbizz, and you will be able to use the platform. Anyone can easily understand and interact with GETbizz without any training.
What is the estimated time for implementing the solution?
The implementation time for GETbizz will depend on the complexity and response times on the client-side. It can start with one week or extend for 2 to 3 months. Your business and your organization’s complexity will determine it.
How does GETbizz help with retaining my customers?
Because it allows you to communicate easily and quickly, and the better you interact, the more business you will generate.
What operations can I expect GETbizz to do in my database?
GETbizz will normalize, hygienize, clean, and deduplicate your marketing database.
How do I upload customer and sales information to GETbizz?
Either manually (directly in the platform) or automatically (via FTP, APIs, or other connection). It depends on the model you have chosen.
What does GETbizz database do for my business?
Treat information, so it is ready for you to use in your communications.
What kind of information does GETbizz handle?
GETbizz treats personal data (for instance, name, gender, date of birth), email, mobile phone, home, or company addresses.
What are valid contacts for GETbizz?
They are mobile phones, emails, or others that are effectively active.
What are preferential contacts for GETbizz?
If there is more than one contact (per channel) for a given client, GETbizz only sends to the preferential one, which is the most recent and valid contact.
What are the communication channels in GETbizz?
GETbizz integrates Email, SMS, Push Notifications and Direct Mail.
What is a blast campaign?
It’s a one-off campaign.
What is a lifecycle campaign?
It’s an automated campaign that is triggered according to a specific workflow.
What is a 1by1 campaign?
It’s a predefined message sent from a brand unit (Shop, Hotel, Workstation, or other sales unit.) to a given customer and signed by that unit.
Can I set up a single campaign and send it through more than one communication channel?
Of course! With GETbizz, a campaign can be built with multiple channels.
What are channel priorities?
When you create a multiple channel campaign and want your customers to receive it through only one channel, you can create a channel hierarchy to be respected when sending it.
What are competing channels?
When you want to send a campaign to your customers, by all your active channels, they compete. In this case, customers will receive the same communication over multiple channels.
What options do I have to create an email design?
With GETbizz you have a Drag & Drop editor for easy and fast design building and an HTML editor for technicians. In addition, a text version of the email is also available.
Can I limit the delivery time for my campaigns?
Yes, your campaigns may follow predefined windows to send campaigns.
Can I associate campaigns to a certain categories and subcategories of my business?
Yes! And this will allow a more accurate analysis of your results.
Can I build a campaign with a Control Group?
Yes. For each campaign, you can ask GETbizz to reserve a Control Group (10% of your target will be captivated).
Why do I save resources when sending SMS's with GETbizz?
You save resources because GETbizz records whether or not the SMS campaign has been delivered. And if not, why. After three failed delivery attempts, the mobile phone number is treated as invalid and no longer counts as available to a campaign target.
Why do I save resources when sending Emails with GETbizz?
You save resources because GETbizz has an email validation system to rationalize sends to non-existent or invalid emails. Emails categorized like these will no longer be considered available for a campaign target, so you don’t waste more resources.
Can I only use GETbizz email channel?
If you want, you don’t need to have other GETbizz channels besides email. However, you need your data to integrate into GETbizz to use the email channel. Just so, you can benefit from all the advantages of GETbizz email marketing, such as not managing lists, campaigns ultra-personalization, and optimizing email deliveries.
Can I only use GETbizz SMS channel?
If you want, you don’t need to have other GETbizz channels besides SMS. However, you need your data to integrate into GETbizz to use the SMS channel. Just so, you can benefit from all the advantages of GETbizz bulk SMS like not managing lists, ultra- personalizing your campaigns, and managing SMS non-deliveries.
Does GETbizz allow automated ROI calculation for my campaigns?
Yes! With GETbizz, ROI always keeps up with your campaigns!
Why will the GETbizz ROI help me to sell more?
The GETbizz ROI helps you in more sales because it’s calculated in real-time and allows you to adjust your campaigns since the day you first send it.
Why is the GETbizz ROI effective?
The GETbizz ROI is effective because GETbizz’s ROI is calculated based on your target group’s actual sales (and not based on other elementary interactions like open campaign rates).
What data can I get from the different Campaign Reports?
You can get data from the campaign delivered like the size of the target, the customers who opened it, the ones who clicked; finally, all the statistics essential to see if the campaign went well.
What data can I get from the different Database Reports?
You can get any indicator from your marketing database for you to evaluate your business.